Starships RE
STARSHIPS RE

Premium Real Estate in Dubai

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Privacy Policy

How Star Ships Real Estate collects, uses, and protects your personal information.

Effective Date: 1 January 2025
Last Updated: 30 June 2026
Company: Star Ships Real Estate Brokerage LLC
RERA Registration No.: As registered with the Dubai Land Department

1. Introduction

Star Ships Real Estate Brokerage LLC ("Starships", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you interact with us — whether through our website (starshipsre.odoo.com), our offices, or any other communication channel.

This policy is aligned with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), applicable DIFC and ADGM data protection regulations, and international best practices for real estate brokerages operating in the United Arab Emirates.

By using our services or providing your personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

  • Identity Information: Full name, nationality, date of birth, Emirates ID number, passport details, and visa status.
  • Contact Information: Email address, mobile number, landline number, and residential or business address.
  • Financial Information: Bank account details, proof of income, salary certificates, and payment references — solely for tenancy applications, security deposits, or property transactions.
  • Tenancy and Property Information: Current and previous tenancy contracts, Ejari registration details, property preferences, and rental history.
  • Employment Information: Employer name, designation, and trade licence details for tenant vetting and eligibility verification.
  • Communication Records: Emails, WhatsApp messages, call recordings (where disclosed), and enquiry form submissions.

2.2 Information Collected Automatically

  • Device and Browser Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, referral URLs, and click patterns on our website.
  • Cookies and Similar Technologies: Session cookies, analytics cookies, and preference cookies as described in Section 10 below.
  • Location Data: Approximate geographic location derived from your IP address.

2.3 Information from Third Parties

  • Credit reference and background check agencies (for tenancy screening).
  • Dubai Land Department (DLD) and Real Estate Regulatory Agency (RERA) public records.
  • Property developers, landlords, and co-brokerage partners.
  • Social media platforms when you interact with our profiles or advertisements.

3. How We Use Your Information

We process your personal data for the following purposes:

  • Property Services: To match you with suitable properties, arrange viewings, negotiate terms, and facilitate leasing or sales transactions.
  • Tenancy Administration: To prepare and manage tenancy contracts, Ejari registrations, security deposits, cheque schedules, and renewal or termination processes.
  • Regulatory Compliance: To fulfil our legal obligations under RERA, DLD, and UAE anti-money laundering (AML) regulations, including customer due diligence and identity verification.
  • Communication: To respond to your enquiries, send property recommendations, provide transaction updates, and deliver service-related notifications.
  • Marketing: To send newsletters, market reports, new listing alerts, and promotional content — only with your prior consent or where we have a legitimate interest. You can opt out at any time.
  • Website Improvement: To analyse usage patterns, improve website performance, personalise your experience, and ensure security.
  • Dispute Resolution: To manage complaints, legal claims, or disputes related to property transactions.

4. Legal Basis for Processing

Under the UAE PDPL and applicable regulations, we process your data on the following legal bases:

  • Contractual Necessity: Processing is necessary to perform a contract with you (e.g. tenancy agreement, sales mandate, or property management agreement).
  • Legal Obligation: Processing is required to comply with UAE law, RERA regulations, AML requirements, or court orders.
  • Legitimate Interest: Processing is necessary for our legitimate business interests (e.g. improving services, fraud prevention, and direct marketing to existing clients) provided it does not override your fundamental rights.
  • Consent: Where required, we obtain your explicit consent before processing — particularly for marketing communications and non-essential cookies.

5. Sharing Your Information

We may share your personal data with the following categories of recipients:

  • Landlords and Property Owners: To facilitate viewings, negotiations, and lease agreements.
  • Government Authorities: Dubai Land Department, RERA, Ejari, Dubai Municipality, DEWA, immigration authorities, and law enforcement — as required by law.
  • Co-Brokers and Developers: Licensed real estate partners involved in co-brokerage arrangements for specific transactions.
  • Financial Institutions: Banks and mortgage providers where you have authorised us to assist with financing.
  • Service Providers: IT hosting (Odoo S.A.), payment processors, CRM platforms, background check services, and professional advisors (legal, audit) — bound by confidentiality agreements.
  • Insurance Providers: Where required for property or tenancy-related insurance.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the UAE — for example, by our website hosting provider (Odoo S.A., Belgium/EU) or cloud infrastructure partners. Where such transfers occur, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the UAE Data Office.
  • Transfers to jurisdictions with adequate data protection standards.
  • Binding corporate rules or equivalent security measures.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

  • Active clients and tenants: For the duration of the business relationship plus 5 years after the last transaction.
  • Enquiries (non-clients): Up to 2 years from the date of last contact unless you request earlier deletion.
  • Tenancy and transaction records: Minimum 10 years as required by UAE commercial law and RERA regulations.
  • Website analytics: Aggregated, anonymised data retained indefinitely; identifiable data deleted within 26 months.
  • Marketing consent records: Retained for the duration of consent plus 3 years after withdrawal.

8. Your Rights

Under the UAE PDPL, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where there is no compelling legal or business reason to retain it.
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to processing based on legitimate interest, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@starshipsre.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted through our website.
  • Access controls limiting data access to authorised personnel on a need-to-know basis.
  • Regular security assessments and vulnerability monitoring.
  • Secure cloud hosting with enterprise-grade infrastructure (Odoo.sh).
  • Employee training on data protection and confidentiality obligations.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected individuals and relevant authorities in the event of a data breach, as required by UAE law.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for the website to function (e.g. session management, security tokens, and language preferences). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve content and functionality. We use Odoo's built-in analytics.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. Deployed only with your consent.

You can manage your cookie preferences through the cookie banner displayed on your first visit, or by adjusting your browser settings. Disabling certain cookies may affect website functionality.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a person under 18, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites (e.g. Dubai Land Department, developer portals, or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office or the relevant supervisory authority.

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